Welcome to Official Store Indocommv
Frequently Asked Questions
How do I purchase radio communication products on your website?
You can browse by clicking on our products after clicking on the Store section and selecting the desired retail application column to facilitate your transaction. After that, please select each product you have selected, proceed to checkout, and fill in your shipping and payment information.
Can I order products online and pick them up in-store?
Yes, you can order online. Please inform our Customer Service so we can process your order promptly.
What if the product I want isn't available in store?
If the product you want isn't available, you can contact us at the number listed in the contact section and we'll help you order it and notify you when it arrives.
What if I want to buy in bulk online?
Please contact our customer service to assist you with large orders. We may be able to offer special discounts or different shipping arrangements.
How can I contact you?
You can contact us through the contact section, and select from the list provided. We're always happy to answer your questions.
Do you offer delivery for offline purchases?
We offer delivery for some products and locations. Please contact our store to learn more.
Purchase
Do I need a special permit to use a walkie-talkie?
For walkie-talkies operating on specific frequencies (VHF or UHF), you typically need a permit from the relevant agency, such as the Ministry of Communication and Information Technology. However, there are also free-frequency walkie-talkies that don't require a permit, such as those using frequencies below 470 MHz. Be sure to ask your seller or service provider about this.
What's the difference between analog and digital walkie-talkies?
Analog walkie-talkies (HTs) are simpler and more affordable, but their sound quality can degrade over distance. Digital HTs offer clearer sound quality over a wider area, more efficient battery life, and security features like encryption.
How do you care for your walkie-talkie to ensure it lasts?
Keep the device dry, avoid strong impacts, and ensure the battery is properly charged. Always use original accessories and regularly clean the device to remove dust and dirt.
What essential accessories should I purchase with my walkie-talkie?
Highly recommended accessories include spare batteries, an additional charger, and a headset or external speaker for hands-free use.
Can I change the shipping expedition after the order has been processed?
Once the order has been processed, we cannot change the shipping expedition. So, make sure you have selected the right expedition before completing your purchase.
How do returns and exchanges work?
If you are not satisfied with the product you received, please contact our customer service for the return and exchange process. You can see our return policy for more information.
What if my preferred shipping company is not available?
We try to provide a variety of shipping options, but if your preferred shipping company is not available, please contact our customer service for assistance.
What should I do if my package is not received within the specified time?
If your package is not received within the specified time, please contact our customer service for further assistance.
How do I track my order?
Once your order has been shipped, you will receive a notification from the ordering app and a confirmation with a tracking number that you can use to track your order.
Can I request delivery to another address?
No, we only deliver to the address listed on the order. Please make sure you enter the address details correctly.
Delivery
Does Indocommv ship throughout Indonesia?
Yes, we ship to all regions in Indonesia.
How long does delivery take?
Our standard delivery time is 2-4 business days for Greater Jakarta (Jabodetabek) and 3-7 business days for items outside Greater Jakarta. This time may vary depending on your location and the delivery service you choose.